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Our Rental Policy

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RENTAL TERMS AND CANCELLATION POLICY for direct booking

MAGNOLIA ACCOMMODATIONS LLC SHORT-TERM RENTAL TERMS AND CONDITIONS

 

This short-term rental agreement is by and between Magnolia Accommodations for the Owner of the vacation rental property (“Owner”) and the renter of the short-term housing rental (“Guest”) who is solely responsible for the actions of their family, invitees, and guests.  The Guest is required to complete a separate Guest Registration process that will bind all Registered Guests to this Agreement.  Any individual that provides any payment toward the reservation must be listed as a Registered Guest, whether they intend to occupy the Rental or not and is also bound to this Agreement. 

The Guest hereby rents from Magnolia Accommodations the reserved property (“Housing Rental”) on a short-term basis (of less than 30 days). The Housing Rental shall be used for single-family residential purposes exclusively by Guests. Only Registered Guests are permitted to use, occupy, or visit the Housing Rental and/or common areas or amenities, including but not limited to the property, pool facilities, front yard, garage, and driveway. Individual(s) that are NOT Registered Guests are strictly prohibited from any type of use of the Housing Rental and surrounding amenities as noted herein. Breach of this policy may result in loss of deposit and/or eviction without refund. 

For the security of the Housing Rental and the privacy of all guests, the complete address and instructions to access the Housing Rental will be provided with the Pre-Arrival information separately.

The minimum age requirement of the Guest submitting payment to reserve the Housing Rentals is 25 years of age.  Guests less than 25 years of age must be accompanied at all times during their stay by a Guest that meets the minimum age requirement.  Magnolia Accommodations reserves the right to refuse service to anyone in accordance with all applicable laws.

Any modifications to the original and/or subsequent reservation require Magnolia Accommodations approval and Guest is responsible for any additional charges.  Magnolia Accommodations reserves the right to cancel the Agreement and refund, if applicable, any payments collected based on the cancellation and refund policy.  PLEASE NOTE, DATES WILL NOT BE RESERVED UNTIL PAYMENT IS RECEIVED. 

 

1. PAYMENT: 100% of the total amount due at booking.  Magnolia Accommodations reserves the right to cancel any reservation in the event Guest fails background screening

  • PAY BY INVOICE:

  • PAY BY CREDIT CARD: For the convenience and security of the Guest, Magnolia Accommodations also accepts Visa and Mastercard credit card payments but reserves the right to charge a 3% convenience fee. 

  • PAY BY PAYPAL

  • PAY BY SEZZLE

 

 

2. CANCELLATIONS, NO SHOWS, CHANGES, and REFUNDS*:

  • Cancellations more than 30 days prior to original check-in date are fully refundable minus a Cancellation fee.

  • CANCELLATIONS FOR ANY REASON 30 DAYS OR LESS PRIOR TO CHECK-IN DATE ARE 100% NON-REFUNDABLE. At the discretion of Magnolia Accommodations, in the event of a cancellation 15-30 days of original check-in date, Magnolia Accommodations will attempt to rebook the vacated dates and if rebooked the amount from the new reservation will first be applied to make Magnolia Accommodations whole based on the original reservation, and any remaining amount will be refunded to the cancelled Guest.

  • NO SHOWS FOR ANY REASON 14 DAYS OR LESS INCLUDING CHECK-IN DATE ARE 100% NON-REFUNDABLE.

  • ANY UNUSED PORTION OF YOUR RESERVATION IS FORFEITED AND 100% NON-REFUNDABLE INCLUDING BUT NOT LIMITED TO ARRIVING A DAY AFTER CHECK-IN DATE, DEPARTING A DAY PRIOR TO CHECK-OUT DATE.

  • Changes to a reservation (i.e. shortened stay, changing to a different property, changing dates, etc.) are subject to a Change fee if the original check-in date is more than 60 days prior to check-in, and subject to management approval.

  • Changes to a reservation (i.e. shortened stay, changing to a different property, changing dates, etc.) are typically not allowed 60 days or less prior to original check-in date, but may be approved by management on a case-by-case basis and if approved, will incur a Change fee.  

  • Any increase in guest count after the reservation has been confirmed must be immediately communicated in writing via text to Magnolia Accommodations for re-approval and is subject to any applicable “Additional Guest” fees as provided for at the time of original reservation. An increase in guest count is subject to our Cancellation Policy herein if the new guest count exceeds adult and/or total occupancy limits, or fails to meet any of our Terms and Conditions.  An increase in guest count after a reservation has been confirmed is NOT subject to a Change fee the first time, but will incur a Change fee each subsequent change, subject to management allowing any guest count increase in the first place.  Magnolia Accommodations strongly recommends Guest’s confirm and provide their final guest count at the time of original booking to avoid any potential issues that may arise including additional fees and cancellation.

  • All Cancellations and Changes must be made and approved in writing (email is ok).

 

No refunds will be given within 14 days of the check-in date for any reason including but not limited to weather, natural disasters, earthquakes, pandemic, and/or any other Acts of God, Force Majeure, any other reason, nor the closure of any Vacation Rental(s) and/or their facilities (pool, spa, etc.), or nearby attractions, parks, recreation facilities, beaches, or any other event, venue, or otherwise.

Magnolia Accommodations shall not be liable for non-delivery or mis-delivery of service provided herein, nor shall this Agreement be terminated for any interruption of, or interference with, services or accommodation due Guest, caused by any reason including but not limited to weather, strike, riot, orders of public authorities, acts of other guests, any other acts of God, Force Majeure, pandemic, accident, the making of necessary repairs to the building of which said Vacation Rentals are a part, or any other cause, except as outlined above. The Guest(s) hereby agree(s) to hold Magnolia Accommodations harmless against losses, deficiency, and/or any inconveniences caused by unexpected interruptions of use of the Vacation Rental to accommodate scheduled Guests. If such an instance occurs, Magnolia Accommodations is not liable for any indirect financial or scheduling burden including but not limited to airlines reservations, rental car reservations, pre-paid event tickets, etc.  Any falsified reservation is subject to cancellation and will forfeit any deposit and/or payments made and the party will not be permitted to check-in.

 

Purchasing third party Housing Rental Insurance is strongly recommended.  Vacation Rental Insurance can provide coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your investment and force you to incur unplanned expenses. Again, Magnolia Accommodations strongly recommends you purchase protection to mitigate your potential losses including losses incurred due to our Cancellation and Refund Policies described herein should an event occur.

A copy of Magnolia Accommodation Terms and Conditions herein are provided during the booking process for every Guest who books directly at  www.magaccommodations.net or for any Guest who requests a copy directly from us.

Third Party Booking Sites Service Fees: Some third-party booking sites (i.e. HomeAway, VRBO, Airbnb, etc.) assist in matching Magnolia Accommodations and Guest and may collect Booking or Service fees as part of a reservation process. Booking or Service fees paid by Guests to third-party booking sites are not covered by this agreement and Magnolia Accommodations is not responsible for collecting or refunding those fees or for any service provided for that fee. Third-party booking sites are not a party to this agreement, even if Guest pays the rental amount through a third-party booking site.

3. CHECK-IN AND CHECK-OUT: Unless otherwise agreed to in writing, Guests may not check-in prior to the specified check-in date or time.  Guests must check-out of the property at or before the specified check-out date and time.   In the event the Guest does not vacate the Vacation Rental at the specified check-out date and time, Guest may be fined and evicted to ensure Magnolia Accommodation performance for incoming guests and owners.  

  • Early check-in and check-out times may be approved based on availability and at an additional charge.  All early check-in and check-outs must be agreed to ahead of time and confirmed via email or in writing.  

  • Magnolia Accommodations cannot be held responsible for personal items left behind by Guests.  If items are found, Magnolia Accommdoations, at Guests' request, will mail item(s) to Guest for a minimum processing fee of $35.

 

4. SECURITY DEPOSITS, ACCIDENTAL DAMAGE PROTECTION, EXCESSIVE TRASH, & OTHER CHARGES/FEES:  

Security Deposits: If a security deposit is collected, Magnolia Accommodations will return deposit to Guest within 7 days of check out after Magnolia Accommodations has inspected the property. Magnolia Accommodations shall apply the deposit as necessary for damages against the cost of restoring the unit to the condition when Guest arrived, allowing for normal wear and tear. 

Accidental Damage Fee: In lieu of a standard security deposit, guest agrees to pay a refundable damage  fee of $150 or $200 per property (fee depends on the size of property). This fee covers accidental or unintentional physical damage caused by guest. In the event of damage to the unit exceeds the covered maximum, guest agrees to pay additional cost associated with damage.  This payment may be made via similar payment terms as the reservation. The Damage fee DOES NOT cover costs associated with any intentional damage, negligence by guests, or pet damage.

Damages to Rental Property: Guest agrees to notify Magnolia Accommodations of any damages or accidents that occur to the premises to both real property and personal property during their stay.  If Magnolia Accommodations determines that no intentional or wanton or willful misconduct occurred, Magnolia Accommodations will repair or replace as needed up to the maximum accidental damage coverage amount.  Any damage or accident that exceeds the covered maximum is the responsibility of the guest.  Homeowners Association fines or City Violations or fines of any amount will be the responsibility of the guest.  Damages must be reported immediately in order for Magnolia Accommodations to repair said damages.  If damages are not reported immediately by the guest, all damage costs will be the responsibility of the guest.  Pet damage (pets are not allowed) or damage from smoking (not allowed) is the sole responsibility of the Guest.  Smoking fee is $300. 

Excessive Trash: Excessive Trash is defined as more trash than will fit into the available trash cans onsite which are designed to accommodate reasonable trash volume for the maximum number of guests allowed.  Excessive trash in/on property must either be cleaned up and removed by Guest prior to departure or Magnolia Accommodations will be forced to remove excessive trash on behalf of Guest at a cost of $50/hour to cover the time, expense, and applicable dump fees for doing so.

Other Charges/Fees: Magnolia Accommodations may charge fees for other products and/or services rendered (Amenity fee, cleaning fee, etc.).  Any and all fee(s) will be disclosed to Guest either at the time of booking when service is rendered, and/or at the time a Guest purchases an additional product or service from Magnolia Accommodations. 

5. GENERAL Magnolia Accommodation VACATION RENTAL RULES: 

Property Specific Short Term Rental Information and Rules: Guest agrees to comply with all property specific rules provided separately

Jacksonville City (or applicable city)  Short-Term Rules Violations or fines of any amount will be the responsibility of the guest.

Occupancy: Maximum occupancy for each Vacation Rental is found in the property specific rules and is strictly enforced.

Minimum Stay: All short-term rentals have at least a 3-night minimum stay policy.

Good Neighbor Policy: Magnolia Accommodation Rentals are designed for families and friends to peacefully enjoy their stay. Magnolia Accommodations does not tolerate any partying, loud noise, excessive occupancy limits, illegal parking, etc. that violate policy or interfere with our neighbor's peaceful enjoyment of their community. The Good Neighbor policy aligns with the city's short-term rental ordinance and applies to ALL vacation rentals, not just Magnolia Accommodation Rentals.  Please be respectful of our long-term residents and our community.

 

Noise Restriction / City Mandated Quiet Time Hours / Prohibited Outdoor Activity: Guests must avoid making “loud or unreasonable noise” day or night while staying at the Vacation Rental.  In addition, the City of Jacksonville (or applicable city) imposes a strict Quiet Time / Prohibited Outdoor Activity period nightly between the hours of 8p.m. and 9a.m.  Pool, patio, front yard loitering, game room/garage and all outside areas close at 8p.m. sharp and do not open again until 10am. All conversation must be brought inside prior to 9pm.  Please do not be the group that upsets the neighbors to the point that they call and file a formal complaint with Magnolia Accommodations and/or the Police / Local authorities.

 

No Parties or Business Activity: This rental may only be used for overnight lodging accommodations and may not be used for weddings, parties, bachelor/bachelorette gatherings, conferences, corporate events, business dinners, cocktail parties, etc.  ONLY Registered Guests associated with the reservation are allowed to step foot on premises at any time.

Violations/Fines: Guest(s) are responsible for paying any or all fines and Magnolia Accommodations reserves the right to terminate the rental agreement and immediately evict the responsible person or all occupants upon any violation. 

Care of House Rental: Guest will keep the House Rental in clean and sanitary condition and dispose of all garbage cans waste accordingly.  Guest shall report any plumbing or electrical or dangerous condition/problem immediately to Magnolia Accommodations. Guest will not deface or damage the House Rentals or its amenities in any way and will inform Magnolia Accommodations promptly of any damage caused by Guests and is responsible for damages beyond normal wear and tear. In addition, Guests shall be responsible for any expense or damage caused by stoppage of waste pipes, garbage disposal, or overflows from bathtubs, toilets or washbasins or sinks if due to Guest’s neglect or misuse.  Guests shall not store gasoline, cleaning solvents or any other combustibles in the Vacation Rental, garages, or any other part of the property and/or common areas.  

No Pets:  Pets are not allowed in Magnolia Accommodations Rentals as our properties are designed to be as clean and allergen free as possible. In the event that Guest brings unauthorized pets, a $300 fine will be enforced, and Guest will forfeit their right to future reservations unless otherwise agreed in writing prior to guests’ arrival in the House Rental. Guest must advise Magnolia Accommodations of any service animals at the time of booking and provide relevant documentation for the service animal at which point a refundable pet deposit and additional cleaning charge will apply.  Magnolia Accommodations reserves the right to decline reservations that include animals in accordance with applicable laws.

Guest Behavior: No unusual or loud noise is permitted at any time day or night. Music, stereos, radios, televisions, etc. must be turned down low enough so as not to be heard outside the Vacation Rental or through common walls, windows, or between neighboring patios. Intoxication or excessive use of alcoholic beverages, marijuana, the use of illegal substances, disorderly conduct, unnecessary and/or objectionable noise, reckless driving in the neighborhood / complex roads or driveway(s) is strictly prohibited.  Guests shall not use, keep, or have in their possession any illegal firearms, drugs, fireworks, or other illegal substances.

No Guest Alteration to Property: Guest will not alter the Vacation Rental in any way (i.e. moving beds, no moving furniture or using nails, screws, tape, tacks, paint, etc. on walls, ceilings, floors, fencing, stucco, or furniture).  Items should not be removed from the Vacation Rental except items specific to outside use such as beach towels and strollers, etc.

No Smoking / Vaping in House Rental: Smoking/vaping of any substance is strictly prohibited inside the House Rental and Guests agree not to smoke/vape inside or within 15 feet of open doors and windows of the House Rental, or neighboring properties. Guest also agrees to properly extinguish and discard their cigarette butts in the trash at all times.  Non-compliance by Guests will immediately result in termination of this Agreement, eviction, and Guest will be responsible for all costs to remove the smoking odor from within House Rental, and any other damages incurred.  A fine of $300 will also be strictly enforced.

Pool/Spa/Recreational Facilities: Children and any adults requiring supervision must be supervised by a responsible and able-bodied adult during their use of the pool, spa, and recreational facilities and equipment.  Please ensure that all gates, latches, and fencing is secured at all times including at the time of your arrival and whenever entering and exiting the pool, spa, and recreational areas. Note that there is NO LIFEGUARD ON DUTY and USE AT YOUR OWN RISK.  No alcohol or glass is allowed within the pool/spa facilities.  When using these facilities, remember there can be certain health risks associated with the use of these facilities.  PLEASE NOTE AND ADHERE TO ALL POSTED SIGNS AT FACILITIES including age restrictions, flotation device prohibitions, operating hours, etc.  Use of and/or access of any pool or spa or related amenity/area/room/yard/space including any authorized/onsite flotation devices is at your own risk and Guest (or otherwise) agrees to hold Magnolia Accommodations, it’s representatives, and the property owner(s)/entity(s)harmless under any circumstance(s).

Shipping/Deliveries: We do not offer shipping/delivery assistance via USPS, FedEx, UPS, Amazon, a local grocer, or any other carrier.  Should you choose to schedule a delivery to the House Rental during your stay, we cannot be held responsible for logistical issues, delays, undelivered, or missing packages.  Shipping via FedEx, UPS or by any other means is at your own risk and is not permitted outside of the dates of your stay.  

Media/Event use Restriction: The House Rental may not be used or reproduced for, or as part of, any social media, online listing, photographic production, television production, movie/film production, wedding event, party, or in any other way in which our short term rental becomes a setting for amateur or professional use of producing, staging, or otherwise, without Magnolia Accommodations’ express written consent. 

Outdoor Security Camera(s): Security cameras may be present on the exterior of the property only to ensure compliance with city mandated rules. Cameras are not actively monitored but do send electronic notifications to Magnolia Accommodations personnel for potential follow up with Guest.  Cameras may also monitor parking compliance including but not limited to confirming that no vehicles encroach upon or park over the sidewalk in any way, or illegally park on the street without a Magnoilia Accommodations provided parking permit.  Please note the use of the property and all amenities are at your own risk whether or not security cameras are present.

Timely Communication and Methods: Guest agrees to communicate in a timely manner before, during and after their stay and will notify Magnolia Accommodations immediately regarding any questions, concerns, issues, or emergencies related to the House Rental to give Magnolia Accommodations the opportunity to provide a 5 star experience.  Magnolia Accommodations may communicate with guests via phone, text, email, mobile apps, social media platforms, etc.  Magnolia Accommodations requires a primary and one alternate phone numbers and emails that we may contact guests at during their stay.

6. UTILITIES, INTERNET, TV USAGE: Electricity, gas, cable tv, hot & cold water, and trash collection are provided by Magnolia Accommodations.  Wireless internet access is provided.  

7. HOUSEKEEPING AND SUPPLIES: A one-time setup of linens, towels, soap, and basic paper products is provided for Guests' convenience, however daily maid service is not provided.  Do not remove anything from the House rental unless it is designed to be used outside of the House Rental (i.e. beach towels and strollers) and all items must be returned to the House Rental after off-site use in their original condition.  Magnolia Accommodations reserves the right to charge additional fees for excessive cleaning, laundry, and for ruined textiles and linens (i.e. stained towels or bleached sheets).

8. ENTERING VACATION RENTAL: Magnolia Accommodations may enter House Rental including but not limited to: in the event of an emergency or relevant concern, to make necessary repairs, or for supplying necessary or agreed upon services. Except in cases of emergency entry or relevant concern, entry will be made during normal business hours with prior notification to guest.  

9. THIRD PARTY BOOKINGS AND SUBLETTING: Third parties (i.e. travel agents) are required to disclose their position at time of reservation.  Magnolia Accommodations contracts directly with Guests and not third parties. Guests may not sublet or assign this Agreement or the House Rental in part or full.  

10. LEGAL FEES, CHARGEBACKS, SMALL CLAIMS COURT, ARBITRATION, AND JURISDICTION:  In the event of any controversy, claim or dispute relating to this Agreement or any breach thereof, the parties agree to pay their own attorney’s fees and costs. In the event of a dispute including through credit card companies, the parties agree that the venue for dispute filing is small claims court, and/or if no resolution can be reached to submit to binding arbitration under the review of an independent arbitrator.  This Agreement shall be governed by, enforced and construed in accordance with the laws of the State of Florida.  If any term, provision or condition contained in this Agreement (or the application of any such term, provision or condition) shall to any extent be invalid or unenforceable, the remainder of this Agreement shall be valid and enforceable to the fullest extent permitted by law. In all cases the language in all parts of this Agreement shall be construed simply, according to its fair meaning under Florida Law.  In the event any dispute arises between the parties, the parties agree that the venue or the given dispute shall exclusively be Jacksonville, Florida.  The parties agree that this is a mandatory forum and venue selection clause.

11. CLASS ACTION AND JURY TRIAL WAIVER: The parties agree that any dispute resolution proceedings will be conducted only on an individual basis (as outlined in Section 10 above) and not in a class, consolidated or representative action. If for any reason a claim proceeds in court, the parties waive any right to a jury trial.

12. GUEST(S) LIABILITY: Guests are jointly and severally liable for all rent and other charges incurred during the term of this agreement, and for all damages to the Vacation Rental caused by themselves or unauthorized individuals. Each Guest may be held fully liable for the act(s) or omissions of the other Guest(s) in accordance with the provisions of this agreement.

13. GUEST(S) INDEMNIFICATION: The Guest(s) hereby agrees that the Guest(s) will indemnify and hold harmless Magnolia Accommodations and property owner(s) and/or property lessee against all loss or deficiency of rent or other payments and any negligence, act, or omission of acts by other persons, entity, or property. The Guest(s) hereby agrees to hold Magnolia Accommodations and property owner(s) and/or property lessee harmless in all such matters including personal accidents and/or personal injury of any kind to any party (Guest or otherwise) including all areas and amenities of the property including but in no way limited to any pool or spa or bunk bed(s), unless such injury or damage is committed deliberately by Magnolia Accommodations.   

14. Magnolia Accommodations LIABILITY: Magnolia Accommodations and its owners, clients employees, vendors, service providers, contractors or anyone representing or related to Magnolia Accommodations or the property owner shall not be liable or responsible in any way and Guest or (un)authorized individual(s)l holds above individuals and or entities harmless for any injury or illness, accidental, personal, bodily, or otherwise to any Guest, or (un)authorized individual of Guest or person located on premises of the Vacation Rental, or while in use of any provided onsite/offsite amenities including but not limited to Bunk Bed(s), BBQ, pool and spa and equipment areas/storage, pool toys, playground facilities, beach toys, boogie boards etc., or for loss of, or damage to, any article belonging to Guest or (un)authorized individual of Guest, or person located in said House Rental, or other House Rental under control of Magnolia Accommodations. 

15. INSURANCE: It is understood by Guest(s) and all parties that Guest’s personal effects are NOT insured by Magnolia Accommodations and it is recommended that Guest insure his/her own personal property with his/her own insurance policy. Magnolia Accommodations does NOT insure Guest for any personal injury or property damage including that caused by the act or omission of any other Guest or third party or by any criminal act or activity, war, riot, insurrection, fire, water, roof leaks, electrical or gas utilities, or act of God. Guest shall obtain and pay for any insurance coverage that Guest(s) deem(s) necessary to protect Guest(s) from any loss or expense that may be caused by such persons or events. Again, Magnolia Accommodations strongly recommends Guests purchase appropriate travel insurance.

16. ASSIGNMENT: Magnolia Accommodations may assign this Agreement or any of its rights, or delegate any of its duties under this Agreement, at any time without your consent. 

17. ENTIRE AGREEMENT: The foregoing constitutes the entire agreement between the parties and supersedes any oral or written representations or agreements that may have been made by either party. Magnolia Accommodations reserves the right to assign the Guests' reservation. The Guest also represents that they have relied solely on his/her own judgment and expertise in entering into this Agreement with Magnolia Accommodations. Guest acknowledges they have read, understand, and will abide by this Agreement, the Jacksonville City Ordinances, both General and Property Specific Magnolia Accommodations Rental Rules, and all Community Association (HOA) Rules and Regulations and that all rules are deemed covenants of this Agreement, and that any violation of any of these rules and regulations shall constitute a breach of the Agreement.